Refunds

No Refunds will be issued on personalized items. If you are not 100% happy with your purchase, we will gladly accept your return and refund you within the 14 day Returns Policy period provided that the item is unused and in the original packaging without any defects. 

In the event that you are not happy with your purchase, you can easily return it in three easy steps:

• Step 1: Request a return by sending an email to faatema.i@gmail.com within the first 14 days of receiving your order. Please include your order number in the subject line and advise the reason for return.
• Step 2: Wait for us to reply to your return request via email.
• Step 3: Return the parcel using your preferred option:
  • Courier Ship the parcel to us using a courier of your choice. The cost of the return is at your cost.
  • Collection: Our courier partner will collect the parcel from the address you provide. A shipping fee of R80-R150 (depending where you are based) will be charged for returns collected by us and will be deducted from the refund due.
  • Drop off (Cape Town only):Drop-off your return at our Click & Collect point in Newfields, Cape Town

Refunds (if applicable) 
Once your return is received and inspected, you will receive a notification from us via email/sms. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days.

Please note that:

• We do not accept returns on orders that are sent back to us exceeding the 14 day Returns Policy period.
• No refunds on return shipping fees (delivery fees to you and return fees back to us) 

Exchanges (if applicable) 
Exchanges are allowed within 14 days of receipt of delivery, provided that the item is unused and in the original packaging without any defects. If you wish to exchange an item for something else send us an email to faatema.i@gmail.com referencing your order number in the subject line

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged. 

Return Address

39 Lodewyk Crescent, Newfields, Cape Town, 7764

072 354 7519

• When paying via Credit Card we offer exchanges when possible or refund the card used to place the order.
• When paying via EFT or Bank Transfer we can offer a full refund to your account.
• For your protection we recommend that you insure your package against loss and damage and request a delivery confirmation.

Defective items 

If an item is returned on the basis of being defective, and after testing does have an evident manufacturers defect, which cannot be fixed, the product will be replaced if within the guarantee period.

Any item which is returned on the basis of it being defective within the guarantee period and after testing there is no evident manufacturers defect with the product (eg. required new batteries) the customer will be liable to either pay the return delivery fee or collect the item free of charge from our warehouse

 

To complete your return, we require an order number. 

Please do not send your purchase back to the manufacturer.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at faatema.i@gmail.com 

 

Shipping
To return your product, you should mail your product to: 39 Lodewyk Crescent, Newfields, Cape Town, 7764

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item of high value, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.